Summary
Senior technical writer with 20+ years of experience delivering documentation projects in both startup and enterprise SaaS environments. Industries include robotics, financial services, regulatory risk management, and prototyping. Self-directed professional who excels at communicating with stakeholders, producing content from scratch, and managing the content workflow. Deliverables include online help systems, UI help, KB articles, training guides, video tutorials, API docs, and user stories. Additional professional experience in product management, UX design, and education.
Experience
- Wrote first-generation user guide for warehouse simulation software used by data scientists, engineers, and facility managers.
- Wrote visualization, Python SDK, and lightweight modeling modules for developer guide (a static S3 website) using Amazon’s homegrown doc-as-code toolset.
- Created a standard template for model-based reference documentation, and worked with development teams to produce documentation for multiple simulation models.
- Worked with team leaders to determine their documentation requirements and deliverable timelines, and maintained a spreadsheet to track progress.
- Led effort to include in-app help for simulation software. Presented managers with requirements document and UI mockups to facilitate discussion and decision making.
- Redesigned internal-facing team websites. Presented team leaders with several HTML-based prototypes to facilitate design discussion and decision making.
- Created survey to help prioritize feature backlog for simulation software.
- Wrote first-generation product specifications and user guide for AI-driven configure-price-quote (CPQ) software used by consulting and services teams.
- Created and maintained a Confluence space to support the technical writing effort, and documented team resources, projects, tasks, decisions, and meeting notes.
- Wrote internal- and external-facing documents for AI-driven medical coding software used by radiology, pathology, and other healthcare specialties.
- Established templates and a workflow-based release process for pre-sales and implementation documents used by Support and Professional Services teams.
- Created and maintained a Confluence space to support the technical writing effort, and documented team resources, projects, tasks, decisions, and meeting notes.
- Wrote 200+ pages of content for a credit union (CU) core systems conversion project. Topics included process flows, RFP responses, requirements, decisions, and meeting notes.
- Researched document repository and collaboration tools, and established Confluence as the best option after consulting with key executives and team leaders.
- Served as Confluence admin and trained 50+ stakeholders to effectively use the tool.
- Defined information architecture, document templates, and editorial standards; coordinated deliverables and timelines with business unit leaders.
- Participated in and documented due diligence calls with third-party vendors and CU peers.
- Researched and documented GRC (governance, risk, and compliance) software solutions to help satisfy CFPB and NCUA regulations.
- Wrote requirements documents, user stories, and acceptance criteria for a SaaS breach response platform used by privacy and security experts.
- Drove the UI and UX effort via application mockups and prototypes.
- Communicated product status and managed stakeholder expectations via daily stand ups, customer check-ins, and cross-functional team meetings.
- Wrote knowledge base articles, release notes, and customer emails.
- Frontline tester for customer-facing features and API endpoints.
- Created and delivered product training for customers and sales staff.
- Listed as inventor on US patents 9,781,147 and 10,331,904.
- Researched and prioritized product requirements for a SaaS automated testing tool used by testers and developers.
- Led the customer development process.
- Created key deliverables including competitor research, lean canvas business model, product positioning brief, web site copy, and application mockups.
- Researched and prioritized product requirements an e-commerce platform used by third-party sellers.
- Managed stakeholder expectations around feature scope and delivery timelines.
- Wrote product positioning briefs.
- Managed beta program.
- Researched and prioritized product requirements for a SaaS prototyping and collaboration tool used by designers and developers.
- Created high-fidelity application prototypes that facilitated feature and workflow discussions.
- Wrote detailed meeting notes, project briefs, user stories, and acceptance criteria.
- Wrote first-generation online help system and designed in-app user assistance.
- Created complete suite of video tutorials for novice and advanced users.
- Created and delivered instructional webinars for customers and Sales staff.
- Designed and built a demo project that shipped with the product, and contributed many other usability improvements that enhanced the out-of-box experience.
- Managed beta and early-adopter programs.
Projects
Curve Fitting Tool
- A static user guide hosted on GitHub and created with Jekyll, kramdown, MathJax/LaTeX, and a theme from I'd Rather Be Writing.
reStructuredText Primer
- A static reference guide hosted on GitHub and created with Sphinx, reStructuredText, and a theme from Read the Docs.
Fixed-Point Blockset
- A CMS-based documentation project hosted on Confluence that explores key platform features and Atlassian Marketplace apps.
Patents
Pike MP, Lurie RE, Dean LP, Portal CA, DeAngelis DJ, Kalashian DS, inventors; The MathWorks, Inc., assignee. Common communication system for control instruments. United States patent US 6,993,772. 2006 Jan 31.
Sher-Jan M, Rook SM, Kotka GL, Migliore A, Cannon T, Cleek B, Church NJ, DeAngelis DJ, inventors; RADAR, LLC, assignee. Systems and methods for managing data incidents. United States patent US 9,781,147. 2017 Oct 3.
Sher-Jan M, Migliore A, Church NJ, DeAngelis DJ, Brown, R, inventors; RADAR, LLC, assignee. Systems and methods for managing multifaceted data incidents. United States patent US 10,331,904. 2019 Jun 25.
Publications
Isoscalar E2 Strength in 12C from the (e,e'α) Reaction
Phys. Rev. Lett. 70, 2872 (1993)
Multipole Strength in 12C from the (e,e'α) Reaction for Momentum Transfers up to 0.61 fm−1
Phys. Rev. C 52, 61 (1995)
Quasielastic Scattering of Polarized Electrons from Polarized 3He and Measurement of the Neutron's Form Factors
Phys. Rev. Lett. 68, 2901 (1992)
High Resolution Electron Scattering from High Spin States in 208Pb
Phys. Rev. C 45, 2711 (1992)
Two-nucleon Knock-out Investigated with the Semi-exclusive 12C(e,e'p) Reaction
Phys. Lett. B 344, 79 (1995)
Software Skills
Authoring – Confluence, XWiki, Quip, Flare, FrameMaker, Markdown, Git/GitHub, LaTeX
Productivity – AI chatbots, Jira, Trello, OmniFocus, MindNode, ProductPlan, Sublime Text
Prototyping – Draw.io, Balsamiq, HTML/CSS, Axure RP, OmniGraffle
Visual Media – Screenflow, Camtasia, Final Cut Pro X, Canva, Visio, SnagIt